Payment

What payment methods are available?

We access most major debit and credit cards. Payment methods include Visa, Mastercard, American Express and PayPal.

A full list of payment methods can be viewable in the checkout under 'Payment'. 

Do orders include VAT?

Yes. VAT is included in the price of all items where applicable.

Delivery & Shipping

Where do you ship to?

We are able to deliver to most countries worldwide thank to our supply partners.

You can see the full list of the countries that we ship to in the cart, this is before you pay for your order. If your country is not shown in the list, unfortunately, we cannot deliver orders to this location.

We are unable to offer to ship to a country on a one-off basis, or change territories by request.

For orders within the UK, we use Royal Mail for delivery and shipping.

I haven't received part / all of my order.

Please note that some of our items come from a separate warehouse and will therefore arrive at a different time.

If you have not received you order within 10 business days, please contact shop@wwtw.org.uk. We aim to respond within 1 working day.

Orders

Can I amend my order?

Unfortunately we are unable to amend an order once it has been placed. Please ensure that you check the type of product you are purchasing, the quantity and that your shipping address is correct before placing your order.

Can I return my order?

Please email shop@wwtw.org.uk to see if you order is eligible to be returned. We aim to respond within 1 working day.

One or more items have arrived damaged, what can I do?

Please email shop@wwtw.org.uk in the first instance to inform us. We aim to respond within 1 working day.

Do you offer refunds on gift cards or sale items?

Unfortunately, we cannot accept returns on sale items or gift cards.

What size should I order?

It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. You can find size guides on each of our product pages to help you with your decision.