FAQs

Where do you ship to?

We deliver to most countries worldwide. The only limit is the availability of services provided by our payment and courier partners in a country. You can see the full list of the countries that we ship to in the cart, this is before you pay for your order. If your country is not shown in the list, unfortunately, we cannot deliver orders to this location. We are unable to offer to ship to a country on a one-off basis, or change territories by request.

For orders within the UK, we use Royal Mail for delivery and shipping.

I haven't received all of my order.

Please note that some of our items come from a separate warehouse, and will therefore arrive at a different time. This includes all t-shirts, hoodies, jumpers and tote bags.

If you are experiencing issues with your order, please contact viveca@wwtw.org.uk

How do I return my order?

 

Please send an email to viveca@wwtw.org.uk to see if you order is eligible to be returned. 

What size should I order?

It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. Our items are regular fitting, so we recommend taking this into consideration when placing your order. All of our products are standard UK high street sizes and fit true to size. You can find size guides on each of our product pages to help you with your decision.